FBFM – Terms of Service
Subscription Agreement: Fresh Body Fit Mind is a subscription service. By signing up, you agree to our Terms of Use and the terms of payment as stated in the checkout process. You understand your account will automatically renew at a Monthly, 3-Monthly, or Yearly interval, unless you cancel your subscription plan.
Cancellation Policy: Your subscription plan may be canceled at any time. However, we do not refund or prorate unused portions of a subscription. This means that when you cancel your subscription, no further payments will be taken from your account. You will still have access until the date your next payment would have been processed. On this date, your subscription will automatically become inactive, and you will no longer have access.
Customer Responsibility: You understand it is your responsibility to follow the correct procedure to cancel your subscription as outlined in the ‘help’, ‘support’, or ‘cancel your subscription’ section of the app or website. This includes, but is not limited to, circumstances such as deleting the app without properly canceling your subscription plan.
Deleting the app will not cancel your subscription plan, and payments will continue to be processed unless you cancel your subscription plan. Payments processed during the period after you have deleted the app, but not properly canceled your subscription plan, are not eligible for a refund.
Non-Refundable Payments: We cannot cancel your subscription for you, unless there are genuine extenuating circumstances. While a refund cannot be granted for monthly payments that have been processed, we try to be as understanding as possible, so there are exceptions. We investigate each case individually for confirmation, but here are examples where a refund would be granted:
- You were accidentally charged twice in the same month.
- You accidentally set up two subscriptions to the Fresh Body Fit Mind platform.
Free Trial and Renewal: We will charge your Payment Method for your membership fee at the end of the free trial period, and your membership will automatically renew at the chosen interval (Monthly, 3-Monthly, or Yearly) unless you cancel your membership prior to the end of the free trial period.
Dispute and Chargeback Policy: By agreeing to these terms, you acknowledge and accept our dispute and chargeback policy. In the event of a dispute, you agree to contact our support team via the ‘help’ or ‘support’ section of our website or app to resolve any issues before initiating a chargeback or dispute with your payment provider. Failure to contact us first may result in the automatic denial of your dispute claim.
Contact Information: For any issues, support, or questions regarding your subscription, please contact our support team directly through our website or app.